Ordering, payment, shipping & delivery

Terms and conditions

The General Terms and Conditions are fully applicable for orders via the web shop. By placing an order, the user agrees to these General Terms and Conditions. The General Terms and Conditions can be found on this website.

Ordering via the online shop

The user selects the desired products in the web shop by entering the desired quantity and clicking on ‘add to cart’. The chosen products will be shown in the cart. The user needs to review the cart to see an overview of the selected products. Before proceeding to check-out, it is necessary to enter the country, state, and ZIP code of the delivery address to get an estimate of the shipping costs.

After proceeding to check-out, the user needs to:

• Log in if they have an account
• Enter all necessary information if they do not have an account, including:
  • Destination for shipping
  • Billing address
  • Shipping method
  • Payment method

The user must accept the General Terms and Conditions before placing the order. After placing the order, the user will be redirected to the payment gateway. A confirmation of the placed order will be received via e-mail after the payment.

B2B users (users with a VAT number) will be able to see their invoice for the order online. B2C users (“the consumer”) will not receive an invoice; they will only receive a confirmation via e-mail. In accordance with Belgian law, the consumer can withdraw from purchasing the goods within 14 days after placing the order. If the goods have already been delivered to the consumer, the cost of transport will be invoiced.

Viewing orders

The order history can be consulted when the user logs in.

Updating account information

The user can update their account information on the page ‘my account’.

Pre-paid policy

We have a pre-paid policy, so the user must pay immediately after placing the order via the payment gateway.

Payment methods

Possible payment methods are:

• Credit card: VISA, MasterCard, American Express
• Debit card: Maestro
• Bancontact / MrCash
• Apple Pay

The data are processed via Mollie.

Pricing

The prices shown in the web shop do not include VAT or delivery costs. All orders confirmed via the web shop will normally be carried out at the agreed price. However, Aero-Sense reserves the right to adjust the agreed price proportionally in case of an increase in price of the goods that Aero-Sense purchases from third parties. Although Aero-Sense updates the prices in the web shop regularly, occasionally there may be a price discrepancy between the price online and the actual current price. If a price discrepancy is identified at the time the order is processed, Aero-Sense will notify the user by e-mail. The user then has the right to refrain from purchasing the goods in that order.

Promotions

If the user has a discount code, it must be entered before proceeding to check-out. It is not possible to get a discount once the order has been confirmed.

Actual charges for the shipping costs and taxes will be determined based on the exact weight and number of packages shipped during checkout. For export deliveries, there is always a supplement. For orders above 180 kilos, contact Aero-Sense for a personalized offer. Aero-Sense does everything in its power to provide the user with the correct shipping cost, however, it is possible that the user has to pay an extra shipping cost after placing the order.

If you want our products to be shipped to an island, you will have to pay an extra shipping cost that will be invoiced after the placement of your order. A list of the prices for shipping to an island:

For export shipments, a supplement will be charged to cover the costs of export documentation. Express delivery is possible to most countries. Please contact us for more information.

Note: An express shipment can’t be processed through our web shop. Please contact us if you want an express shipment of your order.

Terms and/or dates of delivery are only informative, see Terms and Conditions on the website.

Goods travel at buyer’s risk. From the moment the goods leave the warehouse of Aero-Sense, the risk of loss, damage or destruction is chargeable to the buyer.

If delivery is impossible, the cost of a second transport will be invoiced supplementary, see Terms and Conditions on the website.

Delivery to export countries (*) may take longer due to customs clearance.