The European Online Dispute Resolution website:

Article 1 - Subject and area of application

Identification and registered office of the seller:

Your place your order at Aero-Sense NV (hereafter “Aero-Sense”) with registered office located at 8800 Roeselare, Schaapbruggestraat 50 and known at the Central Enterprise Databank under number 0891.471.471. This website and web shop are owned by Aero-Sense.

The warehouse and the administration of Aero-Sense are located at 8800 Roeselare, Kachtemsestraat 289 and can be reached on the following telephone number or e-mail address:

Tel: +32 51 26 80 00

Unless expressly agreed upon otherwise in writing between the parties, these General Terms and Conditions of Sale apply to each offer, sale and delivery of merchandise via the web shop of Aero-Sense. The buyer/purchaser will be deemed to be familiar with these General Terms and Conditions of Sale and to accept them by simply placing an order and/or receipt of the invoice. Although the General Terms and Conditions of Sale and the website, as well as its content, can be consulted globally, Aero-Sense delivers exclusively in EU via its web shop. Aero-Sense reserves the right to change these General Terms and Conditions of Sale at any time by publishing a new version.

Article 6 is applicable exclusively to consumers. A consumer is regarded as any natural person who performs an action for purposes that fall outside his trade-, business-, craft- or professional activities and who has his or her residence in a Member State of the EU. Article 7 is applicable exclusively to businesses. Under companies should be understood any natural or legal person who is established in an EU Member State who pursues an economic purpose in a sustainable manner, as well as his associations.

Each order of a product that is offered on the website irrefutably presumes the prior consultation and the explicit acceptance by the buyer of the General Conditions, without a condition of a signature being attached to this acceptance (by the buyer).

Pursuant to the stipulation of the Belgian Law of 9 July 2001 that lays down certain rules relating to the legal framework for electronic signatures and certification services, it is pointed out that the confirmation of the order, as specified in Article 4 of the General Conditions, is the same as an electronic signature that, between the parties, has the same value as a handwritten signature and that proves the integral  character of the order and the payment of the amounts due in the execution of the mentioned order.

By purchasing products via this website, the buyer declares to be at least 18 years old and legally authorized to purchase products and services via this website.

Article 2 – Description and availability of products

2.1. The products offered for sale are those ones that are on the website, including a description of their essential characteristics, at the time and on the day when the website is consulted by the purchaser and within the limits of the available stock.

The seller will use all reasonable means to reflect the availability of products on the website, but cannot be held liable for the completion of an order if a product is no longer available.

2.2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow for a proper assessment of the offer by the customer. When Aero-Sense makes use of images, they are a true reflection of the products and/or services. Aero-Sense is only bound to a best efforts obligation with regards to the accuracy, actualisation or completeness of the offered information. Aero-Sense is in no way liable for materialistic errors, typesetting errors or printing errors.

2.3. Each offer contains the type of information that will make it clear to the customer what the rights and obligations are that are associated with the acceptance of the offer. If an offer is subject to a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 3 – Purchase price

3.1. The price of each product is displayed on the website (hereafter the “Purchase Price”) in Euros, both excluding VAT and including VAT. This price does not include delivery charges. The delivery charges are different for each country of destination and can be calculated by using our online calculation tool.

3.2. The prices on the website applicable on that day are charged for all orders. The orders are invoiced in accordance with the VAT rate valid on the day of the order.

3.3. Aero-Sense reserves the right to change prices listed on the website when price changes occur.

Article 4 - Order modalities

4.1. Aero-Sense will confirm each order by sending an e-mail to the buyer to the e-mail address specified by the buyer, within 24 hours of the order. The order confirmation will mention, amongst others, the date of the order, the product ordered, the purchase price, the delivery address and delivery modalities.

The confirmation of the order sent by Aero-Sense will be the proof of the contractual relationship between the parties.

4.2. Aero-Sense can, within the legal limits, inform itself if the customer can meet its payment obligations, as well as of all those facts and factors that are important to a sound conclusion of the remote contract. If Aero-Sense has sound reasons not to enter into the agreement based of this investigation, Aero-Sense is entitled to refuse an order or to attach special conditions to the implementation thereof.

As such, Aero-Sense reserves the right to cancel any order or delivery in case of (i) an existing dispute with the buyer, (ii) non-payment of the full amount or a portion thereof of a previous order, (iii) refusal by the banking institutions of admission to pay by credit card, (iv) if the financial situation of the customer changes in such a way that it could be feared for insolvency, or for the loss of the guarantees of our claim (this is particularly the case in a declaration of incompetency, bankruptcy, insolvency or liquidation of the customer). In this case, the liability of the seller cannot be compromised under any circumstance.

Article 5 - Payment modalities

The invoices are sent by e-mail to the e-mail address specified by the buyer.

The invoices are payable on the due date and without discount, unless otherwise indicated on the invoice, whereby the payment of online orders can be done in different ways: Bancontact / Mister Cash, Visa, MasterCard, Maestro, and bank transfer.

Article 6 – Consumers

6.1. The transfer of risk of loss, damage or destruction to consumers occurs at the time of delivery. Each delivery is deemed to have been carried out once the product is made available at the first threshold at the chosen delivery address. However, if the customer fails to comply with his contractual obligations, the risk of loss and damage of the products will transfer to the customer at the moment that the delivery should have taken place without violating the obligations on the part of the customer.

Delivery occurs anyway only on the ground floor. The buyer should ensure that there is an easily accessible delivery place for a truck. If there is no such readily accessible delivery space provided, then a second delivery will have to be made whereby the buyer will be required to pay the delivery costs in any case.

Aero-Sense is not liable for damage caused by incorrect and/or incomplete details provided by the customer. Incorrect delivery addresses are the responsibility of the customer and can give rise to additional costs to be borne by the customer.

6.2. Aero-Sense endeavours to implement the dispatch within 3 working days. A guideline period for deliveries for each country can be found on Aero-Sense’s website. If the product is not delivered within 30 days due to force majeure or exceptional circumstances, regardless of the consumer, the consumer has the right to cancel the order without any compensation to be paid. Force majeure is considered as circumstances such as fire, strikes, lockout, explosions, floods, bad weather, machine breakdowns, shortage of driving force, of raw materials, of fuel, of equipment, of work forces or means of transport, accidents, ... as well as all circumstances that could delay the implementation of or complicate the execution of the agreement, either by Aero-Sense or its suppliers. Aero-Sense is also not responsible for delays of its suppliers or transport companies.

6.3. It is the responsibility of the consumer to check the shipment on arrival and to declare any reservations and complaints that could appear justified, or even refuse the package if it might have been opened or if it displays obvious signs of damage. The customer is thus responsible to check the quantity and the state of the products upon delivery.

The said reservations and complaints concerning the delivery of the products must be communicated to Aero-Sense within the 48 hours following the delivery of the products by registered mail or by fax. If any damage or non-compliance of the delivery is not reported to Aero-Sense within the aforementioned period, Aero-Sense reserves the right to refuse any exchanges and refunds.

Right of withdrawal and return modalities

6.4. In the framework of remote sales to consumers, the consumer has the right to withdraw the agreement within 14 days, calculated from the day following the day of delivery, without incurring any penalty and without giving any reason. This right of withdrawal is only granted by Aero-Sense to consumers to allow them to assess the purchases in conditions similar to a storefront condition. The consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. This right of withdrawal does not apply to legal persons or goods purchased by a natural person for purposes relating to his trade, business, craft or profession.

6.5. Consumers who would like to make use of this withdrawal must declare his intentions unequivocally to Aero-Sense within 14 calendar days, from the day following the delivery of the goods, via a letter or e-mail. When ordering, you will receive a model letter that you can simple use for this purpose. Furthermore, the consumer must send the product back at his own risk and expense without delay in their original and undamaged packaging, ready for sale, to 8800 Roeselare, Kachtemsestraat 289 (Belgium) within 14 days after having exercised his right to withdrawal. Products that are not in this condition when received by Aero-Sense will remain available for one month to the consumer who will have to pay the price thereof because we cannot take the products back. The consumer must keep proof of dispatch (street - number –postal code city - Belgium).

6.6. When the right of withdrawal was exercised in accordance with the aforementioned conditions, Aero-Sense will repay the received payment within 14 days after notification of the exercise of the right of withdrawal, but not before we have recovered the product in an acceptable condition as described under 6.5. The company will carry out the repayment by means of a bank transfer. The consumer should therefore also supply Aero-Sense with his bank details (IBAN - BIC / SWIFT).


6.7. The consumer has the legal guarantee for any lack of conformity of his product that existed at the time of delivery; if the consumer did not know about the defect or should not reasonably have been aware of it at the time of the conclusion of the contract and if it manifests itself within a period of two years from the delivery thereof. In this case, the consumer can either demand the replacement of the relevant product, at no cost, and within a reasonable time within the limits of the availability of similar products, or demand an appropriate reduction in the purchase price, or the dissolution of the contract in accordance with the prescribed legal conditions. However, the consumer cannot demand the dissolution if the lack of conformity is minor. The use that the consumer has had of the product since its delivery will also be taken into account.

6.8. The consumer must inform Aero-Sense in writing of his intention to appeal to the legal guarantee at the latest within 7 days following the day on which he has established the defect.

6.9. The guarantee does not apply to:

- normal wear and tear of the product.
- defects and damage caused due to an error on the part of the buyer.

Article 7 - Companies


7.1. The risk of loss, damage or destruction of goods transfers to the company at the moment that they leave the warehouse. Each delivery is deemed to have been carried out once the product is made available at the first threshold at the chosen delivery address.

Delivery occurs anyway only on the ground floor. The buyer should ensure that there is an easily accessible delivery place for a truck. If there is no such readily accessible delivery space provided, then a second delivery will have to be made whereby the buyer will be required to pay the delivery costs in any case.

7.2. The goods are transported at risk of the company (EXW).


7.3. Complaints regarding non-compliance and visible defects of our deliveries and services must, under penalty of forfeiture, be made by registered and motivated letter within 48 hours after delivery. Other complaints, except complaints due to hidden defects, must also be made by registered and motivated letter, but within 8 days after delivery. Complaints due to hidden defects must be communicated in writing by registered and motivated letter within 30 days after its discovery; this under penalty of forfeiture of rights. The company-buyer bears the burden of proving his complaint. Any judicial procedure relating to hidden defects must be instituted under penalty of forfeiture within a period of 30 days in any case from the moment that the defect becomes visible.  


7.4. Subject to Article 10, the liability of Aero-Sense is in any way limited to the reimbursement of foreseeable, direct and personal damage. The seller cannot be held liable for (a) eventual indirect damage suffered by the customer due to the non-fulfilment of the agreement, such as, but not limited to: financial and commercial loss, loss of production, loss of profits, increase in general costs, disruption of the planning, loss of customers, damage to reputation, ... and (b) damages that the customer would suffer under claims or third parties. The liability is limited in all cases to the price of the delivered goods and the cost of delivery, excluding VAT. The customer is required to test the quality of the goods regularly and when defects are detected, to immediately stop the processing of the goods.

When partially non-compliant or defective deliveries occur, only the alleged defective or non-compliant quantity gets returned and not the entire order in any case whatsoever. In the case of delivery of defective goods, the liability of Aero-Sense is limited to the free replacement of the goods. Aero-Sense can never be held liable for any damages that might be caused by the delivered goods when they are actuated by its pre-sellers or on the advice of its pre-sellers by any other third party.

Article 8 - Retention of title

Aero-Sense remains the owner of the sold and delivered goods up to the date of full payment of the principal price and/or interest(s) and/or fixed damage compensation(s) and/or costs and expenses. In a case of non-payment, Aero-Sense reserves the right to take back the goods, legally and at the expense of the customer. The risk due to loss or damage already transfers to the customer as from the moment of the delivery or when taking the goods into possession.

Article 9 - Protection of privacy with regards to the processing of personal details

The processing and protection of personal details are subject to a Privacy Policy. This Privacy Policy forms part of these General Terms and Conditions of Sale with regards to Online Sales.

Article 10 - Liability

The Seller only concludes commitments of means; with regards to all stages of access to the website, regarding the order process, up to the delivery or further services. The seller’s liability cannot be in jeopardy for inconveniences or damages inherent to the use of the internet network, in particular due to a service interruption, an external intrusion or the presence of computer viruses, or any fact that qualifies as force majeure. The liability of the seller cannot exceed an amount equal to the amounts paid or that are payable at the time of the transaction at the origin of the said liability in any case, according to the General Terms and Conditions, except if and insofar as the damage was caused by intent or gross negligence .

Article 11 – Intellectual property

All elements of the website (including the name, logos, photos, product and company names, texts, drawings, images, information, etc.), including the underlying technology, are protected by copyright, trademark and patent law and more generally by the intellectual property, such as the law on databases, and belong to Aero-Sense and/or entitled third parties. Nothing may be reproduced or used without prior and explicit consent.

Article 12 - Contact and dispute resolution

In case of questions regarding his purchase, the buyer has the possibility to contact Aero-Sense via the contact form on the web shop or via Aero-Sense is obliged to respond to the buyer and to give him an answer to his question in a time limit of maximum two working days (this however, concerns merely an obligation of means).

Article 13 Validity – Applicable law and Competent court

13.1. If one of these provisions would be declared invalid or inapplicable, the other conditions remain in full force. The parties undertake to replace the invalid or inapplicable provision by a provision that will be economically as close to it as possible to the extent permitted by law.

13.2. The parties undertake to make every effort to reach an amicable settlement to any dispute relating to this agreement.

13.3. If no amicable settlement can be reached, each dispute regarding the existence, the implementation and/or interpretation of these general terms and conditions and all agreements between the seller and his customers falls within the exclusive jurisdiction of the courts of the district where the seller is located. Belgian law is exclusively applicable.